Time and Cost
Covid - 19
Unfortunately, our US facility has had to close due to Covid 19 and this means that we will not be able to process any returns on the portal. We anticipate the closure to be in place for one week but it will remain closed until we have received notification that the situation has improved and the facility can be reopened.
We have an area open so that courier deliveries can be accepted but USPS deliveries will be held at the local USPS facility. The returns consignment will also be placed on hold and this will delay parcels being repatriated.
We regret and apologise for any disruption and we will endeavour to keep you updated with accurate information as the situation evolves.
Standard US Delivery - $5.99. Standard shipping is temporarily suspended. If selected at checkout, your order will be fulfilled once USPS is back up and running again.
Express US Delivery - $ 14.99 approximately Delivered within 1 - 2 working days.
All US orders are shipped with FEDEX and DHL and are fully trackable. FEDEX/ DHL will not deliver on Public Holidays.
Please note during busy sale periods order processing may take slightly longer (up to 7-14 working days).
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During the sale period processing times can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from Tess Couture , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We do not ship to PO Boxes.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Tess Couture does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Tess Couture reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Tess Couture reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly,Tess Couture reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Customs & Import fees
As all orders are currently shipped from England and so you may be subject to additional import fees upon delivery.
USA – All orders above US$800 will be subject to an import tax. For more information, please check with the US Customs and Border Protection Department.