PROCESSING AND SHIPPING TIMES
PROCESSING AND SHIPPING TIMES
We ship worldwide from London, United Kingdom
Express/Priority orders
1-2 days processing
1-2 days shipping, overall time 2-4 business days (UK and Ireland Only)
4-7 days shipping, overall time 5-9 business days (Europe)
4-7 days shipping, overall time 5-9 business days (US, Australia & International)
Weekends and holidays not included
Standard International/Expedited orders
3-5 days processing and
3-5 days shipping, overall time 6-10 business days (UK and Ireland Only)
3-5 days shipping, overall time 6-10 business days (Europe)
4-7 days shipping, overall time 7-12 business days (US, Australia & International)
Weekends and holidays not included
Please allow up to 14 business days during holidays and sales.
We ship all our UK and International packages with DHL
Please check out On Demand Delivery you can use this tool to update address, choose delivery time and location etc
SHIPPING ADDRESSES
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.
SHIPPING RATES
Rates are calculated at checkout
Free shipping on orders above £300 GBP ( UK and Ireland, US and Europe ) and £500 GBP for Australia
Signature available
ROUTE PACKAGE PROTECTION
Please add Route package protection at checkout.
Route Package provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, Tess Couture is not liable for lost, damaged, or stolen items.
CUSTOM CHARGES
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Tess Couture has no control over these charges as they vary between countries. They are your responsibility.
Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. Tess Couture does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.
PRE-ORDER ITEMS
Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.
Processing time will start on that date provided and will be 1-2 business days for express orders and 5-7 business days for standard orders.
If your order has a pre-order item all the items will ship together.
If you wish to split up the order, there will be an additional shipping cost
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.
If after contacting the shipping company, ( DHL), you still need assistance regarding locating your order feel free to contact us at info@tesscouture.com and one of our representatives will be happy to assist you.
DHL: please contact DHL with your tracking number they will be able to assist you.
Contact Us
Please send an email to info@tesscouture.com
We ship worldwide from London, United Kingdom
Express/Priority orders
1-2 days processing
1-2 days shipping, overall time 2-4 business days (UK and Ireland Only)
4-7 days shipping, overall time 5-9 business days (Europe)
4-7 days shipping, overall time 5-9 business days (US, Australia & International)
Weekends and holidays not included
Standard International/Expedited orders
3-5 days processing and
3-5 days shipping, overall time 6-10 business days (UK and Ireland Only)
3-5 days shipping, overall time 6-10 business days (Europe)
4-7 days shipping, overall time 7-12 business days (US, Australia & International)
Weekends and holidays not included
Please allow up to 14 business days during holidays and sales.
We ship all our UK and International packages with DHL
Please check out On Demand Delivery you can use this tool to update address, choose delivery time and location etc
SHIPPING ADDRESSES
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.
SHIPPING RATES
Rates are calculated at checkout
Free shipping on orders above £300 GBP ( UK and Ireland, US and Europe ) and £500 GBP for Australia
Signature available
ROUTE PACKAGE PROTECTION
Please add Route package protection at checkout.
Route Package provides protection for shipments that are lost, broken, or stolen. By deselecting shipping protection, Tess Couture is not liable for lost, damaged, or stolen items.
CUSTOM CHARGES
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. Tess Couture has no control over these charges as they vary between countries. They are your responsibility.
Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.
Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. Tess Couture does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.
PRE-ORDER ITEMS
Pre-order item(s) have their "Shipping Starts" date in the item description, it is the date they become available to start shipping out.
Processing time will start on that date provided and will be 1-2 business days for express orders and 5-7 business days for standard orders.
If your order has a pre-order item all the items will ship together.
If you wish to split up the order, there will be an additional shipping cost
ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.
If after contacting the shipping company, ( DHL), you still need assistance regarding locating your order feel free to contact us at info@tesscouture.com and one of our representatives will be happy to assist you.
DHL: please contact DHL with your tracking number they will be able to assist you.
Contact Us
Please send an email to info@tesscouture.com